At FocusPoint Studio, we strive to provide high-quality photography services and ensure that your experience is seamless and enjoyable. If you need to cancel or are dissatisfied with your service, our refund policy is as follows:
If you cancel your photo session at least 7 days before the scheduled date, you are eligible for a full refund.
Cancellations made 3 to 6 days before the scheduled session will receive a 50% refund of the booking fee.
Cancellations made less than 3 days before the session are non-refundable.
If you are not satisfied with the quality of the photos or the overall service, please contact us within 7 days of receiving your final images. We will offer a re-edit, reshoot (if possible), or a partial refund depending on the situation.
If you do not show up for your scheduled session without prior notice, no refund will be issued.
If you arrive more than 15 minutes late, we may need to shorten your session, and no refund will be provided for any missed time.
Due to the custom nature of photo products (prints, albums, etc.), these orders are non-refundable once the production process has begun.
We are dedicated to providing the best photography experience possible and ensuring that you are happy with your photos. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team.
Thank you for choosing FocusPoint Studio to capture your special moments!